IVR Studio

Customizable to suit your needs		Improve your custode service
IVR Studio is the solution to develop custom applications for IVR, with a graphical editor that simplifies and speeds up the design and implementation. With IVR Studio, you can implement all the behaviors that you want defining tree menus which are completely flexible and customizable, with messages you can define according to operational requirements of your company.		IVR - Interactive Voice Response - allows you to quickly browse a database and / or easily enter information through any phone providing a complete automatic answer to calls. IVR Studio is a professional tool for designing and creating highly personalized response behaviors and better meet the needs of different vertical markets.

The same application, many services
Below there are reported some common examples of IVR Studio capabilities and business applications. Self-service information It allows users to call a phone number to retrieve information such as flight schedules, movie show times, weather forecast, traffic information order status or account status. These applications could also include user authentication and cards validations. Multiutilities meters reading, Live Competitions/Votes/Marketing surveys/Opinion polls Multiutilities companies receiving customers calls to collect meters readings. Companies running live competitions, marketing survey or opinion polls can collect answers via a voice number and store callers preferences through touch tones (DTMF). Recorded Services Companies offering pre recorded services, such as Horoscopes or Racing tips services for example, can upload their recorded content into the IVR Studio and use it to publish the content in real time. Location Based Services These services refer to the need to deliver real time data for Location specific information such as Retail market.		Number Routing Organizations like pharmacies, restaurants, franchisees and others like centralized customer support that need to take incoming calls and then forward to different numbers based on time or other criteria. Authentication and Authorization Code authentication is useful for support systems in order to allow the caller to access only to subscribed services. Its also the basic behaviour needed to allow cards authorization. Academy profiles A student dials a phone number and inserts a Code to access information about exams and studies. Ring tone and Logo Service Companies wanting to deliver Operator Logos, Group Graphics, and Picture Messages or Ring tones to customers can do so easily, without any infrastructure requirements whatsoever.