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The easiest
way to integrate IVR features on your system
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Increase the
efficiency of every company
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How long your customer
wait an information? How many calls went through the
wrong person?
Have you ever thought to use an
auto-attendant system? Do you think it would be
complicated and expensive?
Thanks to IVR
Manager has never been so easy!
IVR Manager
gives you the possibility to add to your system
all the auto-attendant features, such as welcome
message or day-night message, which are not
integrated in your system by default.
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IVR Manager gives you the possibility to manage
customer requests trough a vocal self service,
addressing the calls in relation to customer
needs giving at the same time customizable vocal
messages or information.
IVR Manager can be used in different
scenarios and is suitable for: customer care,
help desk, shipment or PO tracking,
administration information.
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Grant an easy en
professional service to your customer
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Cheap & easy to use
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The implementation of an IVR service higher the
quality in the customers every day contact with
your company.
IVR Manager helps you to:
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reduce customer waiting time
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give automatically the
easiest answer or FAQ
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provide information in the
easiest way
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higher the Customer Care
quality level
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manage in the best way
your contact center resources
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Fully integrated in the Stonevoice Application Suite,
IVR Manager allows you an easy management and
customization with no particular hardware requirement.
IVR
Manager is the ideal solution for your system to
implement a professional autoattendant at low cost.
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Customisable on your
needs
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All the behaviors you
need, ready to use
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Using the web interface is possible to define
different call answer profiles, customizing audio
prompt and telephone numbers where calls are
redirected.
IVR Manager can also manage usual and unusual
behavior, even on the base of the time or day of the
week.
Thanks to this feature is possible to define a
precise call flow based on your company schedule.
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IVR Manager includes a
collection of preset behaviors ready to manage the
most of the common needs of a company:
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Basic Auto Attendant:
answers calls presenting a prompt and it then
tries to connect an operator
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Blast Call: answers
incoming calls and makes groups of 3 phones ring
together
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Direct Inward Dial:
prompts a welcome message asking to digit the
extension required or wait for operator
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Hunt Groups: tries to
connect a list of operators
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Multiple selections: asks
the caller to press 1 digit and the call is
forwarded to a specific extension
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After-Hours standard: it
prompts a night message and allows the caller to
leave a message in the voicemail (if present)
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After Hours blast: Prompts
a night message and makes specific groups of
phones ring together
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Void: Needed for those
behaviours where the call just needs to be
connected as defined by dial peer
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Multilevel: Based on the
key pressed it prompts the caller a message or
makes an extension ring
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Auto route: Route calls to
different extension based on calling number
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0 dial option for
voicemail: is an IVR script able to catch the
call when redirected to a user's voicemail and
prompts the caller to dial 0 to be connected to
the operator or dial 1 to be connected to the
user's voicemail
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